Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support:

• Account Information: Name, email address, phone number, business name
• Payment Information: Billing address, payment method details (processed securely)
• Business Data: Customer information, product catalogs, sales records, inventory data
• Communication Data: Messages, support requests, feedback

Automatically Collected Information

• Usage Data: How you use our service, features accessed, time spent
• Device Information: IP address, browser type, operating system
• Cookies: To improve your experience and analyze usage patterns

We use the information we collect to:

• Provide Services: Deliver and maintain our jewelry management software
• Process Transactions: Handle payments and billing for your subscription
• Customer Support: Respond to your inquiries and provide technical assistance
• Improve Services: Analyze usage patterns to enhance features and performance
• Communications: Send important updates, security alerts, and service notifications
• Legal Compliance: Meet legal obligations and protect our rights

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Backups: Automated backups ensure your data is never lost
• Security Monitoring: Continuous monitoring for suspicious activities
• Secure Infrastructure: Data stored on secure, enterprise-grade servers
• Regular Updates: Security patches and updates applied promptly

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who assist in providing our services (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our service
• Improve performance and user experience
• Provide personalized content

You can control cookie settings through your browser, but disabling cookies may affect service functionality.

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a standard format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@claban.in

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you cancel your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal reasons.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Updating the "Last updated" date

We encourage you to review this Privacy Policy periodically for any changes.