Refund Policy

Jewelry SaaS operates under a strict no-refund policy. All purchases of software licenses, subscription plans, and related services are final and non-refundable.

Monthly and Annual Subscriptions

All subscription fees, including but not limited to:

• Basic Plan: ₹699/month or ₹5,999/year
• Premium Plan: ₹999/month or ₹9,999/year
• Advanced Plan: ₹1,399/month or ₹13,999/year

Are non-refundable once payment has been processed.

Cancellation Policy

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds will be provided for unused time remaining in your subscription
• Access to services will continue until the end of the paid period

All software licenses, including:

• One-time software purchases
• Custom development services
• Integration services
• Training and consultation services

Are final sales with no refund options available.

There are no exceptions to our no-refund policy. This includes but is not limited to:

• Change of mind or business requirements
• Technical issues (we provide support to resolve problems)
• Dissatisfaction with features or performance
• Duplicate payments (we will investigate and resolve billing issues)
• Financial hardship or business closure
• Force majeure events

What We Do Instead

While we cannot provide refunds, we are committed to:

• Technical Support: Resolving any technical issues you encounter
• Feature Requests: Considering your suggestions for improvements
• Training: Providing guidance and training to help you maximize the software's value
• Account Management: Helping you downgrade or pause your subscription if needed

Billing and Payment Terms

• All payments are processed securely through our payment partners
• Subscription fees are charged in advance for the billing period
• Failed payments may result in service suspension
• We reserve the right to change pricing with 30 days notice

Dispute Resolution

If you believe there has been an error in billing:

• Contact our support team immediately at info@claban.in
• Provide detailed information about the disputed charge
• We will investigate and resolve legitimate billing errors
• This does not constitute a refund policy exception

By purchasing our software or subscribing to our services, you acknowledge and agree to:

• This no-refund policy in its entirety
• That you have read and understood these terms
• That you are making the purchase with full knowledge of this policy
• That you will not dispute charges based on this refund policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

This policy is effective as of August 13, 2026 and applies to all purchases made on or after this date.